info@equinereflections.com
Toll Free: 888-547-6960
Fax: 978-597-8800

Customer Service

If you need assistance or have any questions please email us at info@equinereflections.com and we will gladly respond within 24 hours. Or you may call us at 1-888-547-6960 or fax to (978) 597-8800.

Security

Our website uses the CoolCart shopping service for added privacy and credit card security.  CoolCart and Equine Reflections are therefore Verisign approved - please feel free to double check this by clicking below:

Guarantee

If you are not completely satisfied with your purchase, simply return it to us for a refund or exchange. Shipping charges are non-refundable.

Privacy:

We respect your privacy. No personal information collected in the process of placing your order is shared with any third party.

Delivery

In-stock items are shipped within 24 hours of our receiving your order. For special orders that may require 4-6 weeks delivery or for backordered items we will notify you as soon as possible. Most items will be shipped UPS/US Ground Delivery and will arrive within 7-10 days. For rush shipping, please add $20.00.

For an additional charge, Express Mail can be requested as you check out.

Please note shipping chart below for delivery charges (continental US only).  Please call if you require shipping outside the continental US.

Please note shipping charges will be adjusted for  large custom orders.

Gold gift packaging and a personal greeting card are available on most items for an additional $5. Request this option when ordering each item or include where specified on our fax order form.